Cancellation policy & Cancellation Form

Customers have the right to cancel their subscription within 14 days without any details by sending us an email to If you cancel your subscription after the 14-day period, please note that we will refund the remaining amount without the granted discount (10% for 6 months, 20% for one year). We strive to process the refund within 7 working days. In order to exercise your right of withdrawal, you must contact us, the

carisma infoservice gmbh
Theresiengasse 55/2 A-1180 Vienna
Tel: +43 660 438 83 25

inform by means of a clear declaration (for e.g. per e-mail) of your decision to withdraw from this contract. You can use the format below.

To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise expressly agreed with you; In no case will you be charged fees for this repayment.

I, (Name),  hereby wish to cancel my subscription

Subscribed on ____________ / received on(*) __________________